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Shipping and Returns

Order Status

 You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at 1 (858)824-2999 or by clicking on the “HELP” link located on all store pages.

Customer Service hours are 7:30am to 4:30pm (PST/PDT) Monday through Friday.

Shipping & Delivery

Orders placed before 1:00pm PST will be shipped within 48 hours. Orders placed after 1:00pm PST will  be shipped out within 48 hours starting the next business day. Orders placed on  Fridays after 1:00pm PST will ship out within 48 hours starting on the following Monday or next Business day (if Monday is a holiday). Shipping times can vary based on method chosen and delivery location.

Currently we do not ship internationally.

Orders are shipped via the method chosen at the time the order was placed:

Free shipping items will be shipped via Standard shipping
PO Box’s must be shipped via Standard shipping
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

Return Policy

Not Rated will accept returns** for items purchased on the store within 30 days from date printed on receipt for refund or exchange. Returns received within 14 days from receipt will get a refund back to the original form of payment. Returns received after 14 days will receive a store credit. Returns received after 30 days will not be accepted. Please note that shipping charges are non-refundable.

**No returns or exchanges are allowed on Sale/Private Sale items. All sales are final.

All returns MUST meet the following criteria:

  • Unworn
  • Unwashed
  • No scents or odors
  • No scuffs or scratches on heel or sole
  • No rips or tears
  • No other signs of being worn
  • All original packaging must be included
  • No COD (Cash/Check on Delivery) packages will be accepted

Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.

In order to return merchandise:

Contact Customer Service at 1(858)824-2999  to request a Return Authorization Number and return shipping instructions.

You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will be processed within 15 days.

A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Returns, refunds, store credits and exchanges may be made at the discretion of Not Rated.


Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Not Rated and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.


In stock orders: Orders are authorized and processed real-time so we are unable to cancel an in stock order. You will need to follow the Returns process to return the product for credit or exchange.

Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by clicking on the “HELP” link located on all store pages or by calling 1(858)824-2999 . Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit or exchange.

Pricing, Payment & Refunds

All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. Any applicable credits or refunds will be applied back to the credit card used for the original purchase.

We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time.

Coupon and other Promotional codes are limited to one per order. They cannot be combined.

Updating Account Information

If you are a returning customer*, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.

Customer Support Holiday Schedule

Our Customer Service Dept. and Shipping will be closed on the following observed Holidays:

  • New Year's (observed): Jan 1
  • President’s Day: Feb 20
  • Memorial Day: May 28
  • Independence Day: July 4
  • Labor Day: Sept 3
  • Thanksgiving: Nov 27
  • Day After Thanksgiving: Nov 28
  • Christmas Eve: Dec 24
  • Christmas Day (observed): Dec 25

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